Support

For questions about the API, the enablement of permissions or errors, contact:

[email protected]

What helps us

Send these details so we can trace the case without follow-up questions:

• Your customer number and the identifier of the key (from the portal, never the token).
• Method and path of the request, for example POST /api/orders.
• Time with time zone at which the error occurred.
• Status code and response body (the body contains no secrets).
• For order problems, the order number.

Danger

Never send your token, neither by email nor in a ticket. If you shared it by accident, revoke the key in the portal and create a new one.

Missing a permission?

If you lack a permission your integration needs, tell support the scope and the purpose, for example “merchant_order:create, to create orders from our shop”. See Scopes and enablement.